What payment methods do you accept?

We accept Visa, Mastercard, Apple Pay, Google Pay, Cash on Delivery (COD), and Card on Delivery (COD) for orders up to 1,000 AED. We also offer a payment installment option through third-party providers (subject to their approval).

Can I split my purchase into installments?

Yes, you may be eligible to split your purchase into installments through a third-party provider at checkout. Please refer to the provider’s terms and conditions for details. If you return or cancel an item purchased with an installment plan, you’ll need to contact your bank to cancel the plan and address any processing fees.

What happens after I place my order?

You’ll receive an email confirmation that your order has been received. Once your payment is approved and your order is verified, you’ll receive a second email confirming your order and shipment. In case of any issues, you’ll be notified, and your payment won’t be processed.

How can I contact customer service?

Our customer care team is available from 10am to 10pm UAE time. You can reach them by phone at 00971586683098, email at info@cubanar.com, or WhatsApp at 00971586683098.

What are your shipping rates?

Shipping rates depend on your location, order value, and chosen shipping method. Here’s a breakdown:

Dubai:
Same Day Delivery:
Free on orders above 100 AED.
20 AED fee for orders below 100 AED (placed before 11:59 AM).

Rest of UAE:
Next Day Delivery:
Free on orders above 200 AED.
20 AED fee for orders below 200 AED.

GCC Countries:
3-5 working days:
Free on orders above 2500 AED.
500 AED fee for orders below 2500 AED.

International Shipping:
3-7 working days (depending on location):
1000 AED fee for all orders.

Do you offer free shipping?

Yes, we offer free shipping for orders above a certain value depending on your location. Check the details above for specific requirements.

How long will it take to receive my order?

Delivery times vary depending on your location and chosen shipping method. Estimated shipping times will be available during checkout. Please note that these are estimates, and delays may occur during promotions, sales seasons, and public holidays.

Can I track my order?

Yes, you will receive a shipping confirmation email with tracking information once your order ships.

What happens if I miss my delivery?

Our couriers will attempt to contact you to schedule a delivery time slot. They will make up to 3 delivery attempts before your order is cancelled.

Can I change my delivery address?

Our customer care team can help you change your delivery address before your order is dispatched. However, address changes are not possible once your order is shipped.

Can I return an item?

Yes, you can return most items within 14 days of delivery if they are in their original, unopened, and unused condition with all tags and packaging materials intact. However, due to safety and hygiene concerns, hookah coals and vape products cannot be returned. For more information, please see our full [Return Policy]

How do I initiate a return?

To initiate a return, please contact Cubanar customer service by phone at UAE number 00971586683098, email info@cubanar.com or WhatsApp 00971586683098 . We will then issue a Return Authorization (RA) number. Please note that we cannot accept returns without a prior RA number.

Who pays for return shipping?

Customers are responsible for all return shipping costs.

How long will it take to get my refund?

Once we receive and inspect your returned item, we will issue a full refund for the purchase price of the item within 14 days, provided it meets our return conditions.

What categories of products do you sell?

We offer a variety of hookah supplies, barbeque essentials, and charcoal! You can browse our selection by category:

• Barbeque: Find everything you need for your next grilling session, from high-quality charcoal and lighter cubes to grilling tools and smoker accessories.
• Charcoal: We carry a wide variety of hookah coals and barbeque charcoals from top brands to ensure you get the perfect heat for your smoking or grilling experience.
• Hookah: We offer a diverse selection of hookahs to suit every taste and budget. Whether you’re a seasoned hookah smoker or just starting out, we have traditional styles, modern designs, and portable options available. Explore our hookahs by size, material (glass, stainless steel, ceramic), or number of hoses (single, multi-hose for sharing).
• Hookah Accessories: Elevate your hookah experience with our extensive range of accessories. Find everything from hoses and bowls to cleaning supplies and hookah foils.
• Vape: We offer a wide range of Disposable vapes from the top Brands in the Market.

Can you tell me more about specific hookah types?

We understand! Here’s a brief breakdown of some popular hookah types:

• Traditional Hookahs: These are the classic styles, often featuring ornately decorated glass bases and metal stems. They’re known for their durability and smooth smoking experience.
• Modern Hookahs: Modern hookahs come in various designs and materials, like acrylic or stainless steel. They often prioritize aesthetics and functionality, making them easy to clean and maintain.
• Portable Hookahs: Perfect for on-the-go smoking, portable hookahs are compact and lightweight, ideal for outdoor gatherings or travel.

Do you have any recommendations for choosing a hookah?

Absolutely! Here are some factors to consider when choosing a hookah:

• Experience Level: If you’re new to hookah smoking, a traditional or modern hookah with a single hose might be a good starting point.
• Number of Smokers: If you plan on sharing your hookah with friends, consider a multi-hose option.
• Portability: If you need a hookah for travel or outdoor use, prioritize a compact and lightweight design.
• Budget: Hookahs come in a variety of price ranges depending on material, brand, and features.